Junior Operational Assistant (8 views)

OVERALL PURPOSE

Vaanilla My Enterprise has a new vacancy for to join its busy operational department. The Junior Operational Assistant is responsible for managing inventory, providing exceptional customer service & retail assistance both on site and online. You will contribute to the overall purpose of the our e-commerce which is to generate revenue for the Vaanilla My Enterprise and enhance the customer’s experience. You will offer administrative and operational support to the head of the department and the other operational assistant, providing cover in their absence. You will also work closely with other  other departments.

RESPONSIBILITIES

Customer Service

Act as primary point of contact for online and mail order customers, answering phone and email enquiries, resolving complaints and processing orders in an efficient and timely manner;

Product Knowledge

Develop in-depth knowledge of the Vaanilla’s products to inform your customer service and impart information to the related departments;

Operational Support

Assist with office opening/closing procedures and till cover when required; work as a team with others at the office, offering guidance and support as well as delegating tasks and overseeing performance on behalf of the head of the department;

Signage and Communications

Produce and maintain standardised signage for product ranges in line with brand guidelines; deliver any other communications tools as appropriate and as directed by the head of the department;

Online Shop

Create, edit and upload product photography and descriptions to the e- commerce platform and remove discontinued/out-of-stock items in a timely manner;

Stock Control

Assist with rolling stock checks and annual stocktake, unpack and process daily deliveries, process returns and write-offs in liaison with head of department, assist with exit strategy for slow moving and discontinued stock, keep storage areas organised and easy to navigate;

Cash Handling

Ensure an accurate and thorough approach to all payment processing and refunds;

Security and Maintenance

Minimise potential stock loss by maintaining a high level of awareness and alertness; report all safety hazards and risk factors to head of department;

Visual Merchandising

Ensure consistently high standards of housekeeping and stock replenishment at the office, assist head of department in planning and executing displays around seasonal and exhibition opportunities and new range launches;

General

Fulfil any other role duties as directed by the head of department.

PERSON SPECIFICATION

• A strong attendance, reliability and punctuality record;

• A strong work ethic and proven track record of being proactive and using

  initiative;

• A clear understanding and proven delivery of good customer service;

• A positive and flexible approach, ready and willing to turn your hand to

  anything to get the job done;

• Physically fit and able to unpack and process deliveries and manoeuvre stock

  between storage areas and the shop floor on a daily basis;

• Able to deal with customer enquiries on own initiative, responding to queries

  and complaints in a constructive and prompt manner;

• Able to handle confidential matters with utmost discretion;

• Able to work independently and creatively, pre-empting and problem-solving

  issues as needed;

• Possesses excellent communication skills; is friendly, approachable and

  professional when dealing with visitors and staff in person, over the phone or

  in writing;

• Evidences strong interpersonal and team working skills, able to communicate

  successfully with a wide variety of people across all levels;

• Possesses excellent time management and organizational skills, able to multi-

  task and prioritise tasks effectively;

• Displays accuracy and efficiency in all aspects of the role, due to the ability

  to pay attention to detail;

• Competent in cash handling and till work;

• Experience of successfully using computerised stock management systems;

• Ability to create and edit product photography and copy for online and

  promotional purposes to a high standard.

TERMS & CONDITIONS

• Salary :  RM500 per month

• Attendance: 9.15 am – 5.15 pm; 40 hours per week worked over 5 days

  including some weekend work. (As the needs of the business dictate, with the pre-authorisation of head of the department you may on occasion be asked to work outside of your normal working hours)