IT Support – Interns (234 views)

Kuala Lumpur, Malaysia

Role Purpose (overall high level summary of the role)

  • To assist GTI Engineers in providing time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction
  • Shift duties (24×7)

 Day to Day Support :

  • Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours.
  • Reports all unusual occurrences to the immediate superior.
  • Responsible for creation and Maintains all system related work aid/manuals and guides.
  • Hardware/software installations are undertaken in a planned and controlled manner and anomalies escalated to the Duty Manager/Site Lead in a timely manner.
  • Ensure that all systems requirement are met for Ramp Plans / new Program or Business Migrations in coordination with the Business Migration team / Global Transition team and Clients.
  • Ensure all users are able to access their workstation with required privileges for day-to-day operations.
  • Provides timely support to users.
  • Responsible for hardware and support to users according to the business requirement.
  • Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. This includes Relationship Management, Communications, Meetings, and floor walks. Working with them and prioritizing helpdesk ticket response and face to face follow-up with internal customers to drive Service Level Agreements.
  • Performs routine preventive maintenance on hardware and software, to include desktops, laptops, copiers, faxes, scanners, telephones, bar-code scanners, thin clients and other technologies.
  • Works hand in hand with the GTI Engineers for the required works that needs to be done on-site in accordance with the Scope of Work, client and program requests.
  • Participates in emergency maintenance or Business Continuity/Disaster recovery as needed in the event of critical outages to ensure productivity impact is minimized; includes working onsite directly with the relevant teams (SMEs, Admin, Security, etc).
  • Participates in Asset management. Ensure Assets are maintained and tracked accordingly by following the Standard Operating Procedures for such.
  • Performs Housekeeping routines are being done all throughout the shift (Start of Day, End of Day, etc.) Ensuring operational integrity is maintained at all times

Education / Relevant Experience / Other Qualifications (e.g. Knowledge, Skills, Professional Qualifications required)

   (For the role – not the role holder.  Minimum requirements of the role)


  • Student from Computer Engineering/ Computer Science, Electronics and Communications Engineering
  • Student that are in their final year and this internship is their final project
  • Ability to work well with others in pursuit of business aims.
  • Energy, enthusiasm and commitment to the business unit.
  • Positive response to and recognition of the need for change.
  • High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.
  • Willing to work on different shifts

Internship Duration: 3-4months

Monthly Allowance: > RM500


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